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Novogene Europe
  • Novogene Europe
  • Genomics
    • Human Whole Genome Sequencing
    • Whole Exome Sequencing
    • Plant and Animal Whole Genome Sequencing
    • Plant and Animal De novo Sequencing
    • Microbial Whole Genome Sequencing
    • Microbial De novo Sequencing
    • Whole Plasmid SequencingOrder Online!
    Proteomics
    • Olink ProteomicsNew!
    Epigenomics
    • DNA Methylation SequencingUpdated!
    • Chromatin Immunoprecipitation Sequencing (ChIP-seq)
    • RNA Immunoprecipitation Sequencing (RIP-seq)
    Metabolomics
    • Untargeted MetabolomicsComing Soon!
    Transcriptomics
    • mRNA Sequencing
    • Small RNA Sequencing (sRNA‑seq)
    • Circular RNA Sequencing (circRNA-seq)
    • Total RNA Sequencing
    • Whole Transcriptome Sequencing
    • Full-Length Transcriptome Sequencing
    • Prokaryotic RNA Sequencing
    • Metatranscriptome Sequencing
    Metagenomics
    • Amplicon SequencingOrder Online!
    • Shotgun Metagenomics Sequencing
    Single Cell & Spatial Omics
    • 10X Single Cell Gene Expression
    • 10X Single Cell Immune Profiling
    • 10X Visium HD Spatial Gene Expression
    Premade Library
    • Sequencing Only on Illumina® Sequencer
    • Sequencing Only on Element SequencerNew!
    • Sequencing Only on PacBio Sequencer
    Translational Research
    • Accredited & Validated Clinical Research Sequencing
  • PromotionsPromotions
    • Platforms
    • Automated Delivery Platform (Falcon)
    • Bioinformatics Analysis Tool (NovoMagic)
    • Customer Service System (CSS)
    • Customer Support
    • Webinars
    • Case Study
    • Blog
    • Brochure
    • Cancer Research
    • Immuno-oncology
    • Agrigenomics
    • Environment
    • Food Science
    • Human Microbiome
    • Plant and Animal Microbiome
    • Drug Discovery and Development
    • Rare and Complex Diseases
    • About Us
    • News & Events
    • Careers
    • Our Locations
  • Contact UsContact Us
    • Amplicon Sequencing
    • Whole Plasmid Sequencing

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ResourcesResources menu

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Services
Human Whole Genome SequencingWhole Exome SequencingPlant and Animal Whole Genome SequencingPlant and Animal De novo SequencingDNA Methylation SequencingmRNA SequencingFull-Length Transcriptome SequencingWhole Transcriptome SequencingMetatranscriptome SequencingShotgun Metagenomics SequencingAmplicon SequencingWhole Plasmid Sequencing10X Single Cell Gene Expression10X Single Cell Immune Profiling10X Visium HD Spatial Gene ExpressionOlink ProteomicsUntargeted MetabolomicsAccredited & Validated Clinical Research Sequencing
Resources
WebinarsCase StudyBlogBrochure
Support
PlatformBioinformatics Analysis Tool (NovoMagic)Customer Service System (CSS)Customer Support
Company
About UsNews & EventsLocationContact Us
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Copyright © 2026 Novogene Inc. All rights reserved.For Research Use Only. Not for Clinical Diagnostic Use.
    • Cart
    • Quote
    • Enquiry
    • Cart
    • Quote
    • Enquiry
Novogene Europe
  • Novogene Europe
  • Genomics
    • Human Whole Genome Sequencing
    • Whole Exome Sequencing
    • Plant and Animal Whole Genome Sequencing
    • Plant and Animal De novo Sequencing
    • Microbial Whole Genome Sequencing
    • Microbial De novo Sequencing
    • Whole Plasmid SequencingOrder Online!
    Proteomics
    • Olink ProteomicsNew!
    Epigenomics
    • DNA Methylation SequencingUpdated!
    • Chromatin Immunoprecipitation Sequencing (ChIP-seq)
    • RNA Immunoprecipitation Sequencing (RIP-seq)
    Metabolomics
    • Untargeted MetabolomicsComing Soon!
    Transcriptomics
    • mRNA Sequencing
    • Small RNA Sequencing (sRNA‑seq)
    • Circular RNA Sequencing (circRNA-seq)
    • Total RNA Sequencing
    • Whole Transcriptome Sequencing
    • Full-Length Transcriptome Sequencing
    • Prokaryotic RNA Sequencing
    • Metatranscriptome Sequencing
    Metagenomics
    • Amplicon SequencingOrder Online!
    • Shotgun Metagenomics Sequencing
    Single Cell & Spatial Omics
    • 10X Single Cell Gene Expression
    • 10X Single Cell Immune Profiling
    • 10X Visium HD Spatial Gene Expression
    Premade Library
    • Sequencing Only on Illumina® Sequencer
    • Sequencing Only on Element SequencerNew!
    • Sequencing Only on PacBio Sequencer
    Translational Research
    • Accredited & Validated Clinical Research Sequencing
  • PromotionsPromotions
    • Platforms
    • Automated Delivery Platform (Falcon)
    • Bioinformatics Analysis Tool (NovoMagic)
    • Customer Service System (CSS)
    • Customer Support
    • Webinars
    • Case Study
    • Blog
    • Brochure
    • Cancer Research
    • Immuno-oncology
    • Agrigenomics
    • Environment
    • Food Science
    • Human Microbiome
    • Plant and Animal Microbiome
    • Drug Discovery and Development
    • Rare and Complex Diseases
    • About Us
    • News & Events
    • Careers
    • Our Locations
  • Contact UsContact Us
    • Amplicon Sequencing
    • Whole Plasmid Sequencing

ServicesServices menu

ResourcesResources menu

SupportSupport menu

CompanyCompany menu

Services
Human Whole Genome SequencingWhole Exome SequencingPlant and Animal Whole Genome SequencingPlant and Animal De novo SequencingDNA Methylation SequencingmRNA SequencingFull-Length Transcriptome SequencingWhole Transcriptome SequencingMetatranscriptome SequencingShotgun Metagenomics SequencingAmplicon SequencingWhole Plasmid Sequencing10X Single Cell Gene Expression10X Single Cell Immune Profiling10X Visium HD Spatial Gene ExpressionOlink ProteomicsUntargeted MetabolomicsAccredited & Validated Clinical Research Sequencing
Resources
WebinarsCase StudyBlogBrochure
Support
PlatformBioinformatics Analysis Tool (NovoMagic)Customer Service System (CSS)Customer Support
Company
About UsNews & EventsLocationContact Us
LinkedInLinkedIn hoverYouTubeYouTube hoverInstagramInstagram hoverXX hover
Copyright © 2026 Novogene Inc. All rights reserved.For Research Use Only. Not for Clinical Diagnostic Use.
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Customer Service System

Manage quotes, orders, updates, and data delivery in one customer portal.

What is the Customer Service System (CSS)?


Novogene’s Customer Service System (CSS) is an online platform that streamlines online order and project management and provides access to all your sequencing projects in one easy-to-access place.Online order, view the sequencing projects, track progress, access reports,place task, collaborate with your team, and obtain other useful information. CSS is designed to make managing your projects intuitive and simple.

Why Use the Customer Service System (CSS)?

Quick Order online
Quick Order online

You can get quote and apply promotion code in one minute and check out with PO.

Quick Order online
Quick Order online

You can get quote and apply promotion code in one minute and check out with PO.

Mange Project Real-Time 24/7
Mange Project Real-Time 24/7

View the status and deal with the task end to end – from sample pickup to data release.

Mange Project Real-Time 24/7
Mange Project Real-Time 24/7

View the status and deal with the task end to end – from sample pickup to data release.

Share Project with Team
Share Project with Team

Shared functions to manage project/s with your lab members and collaborators via ‘My Team’

Share Project with Team
Share Project with Team

Shared functions to manage project/s with your lab members and collaborators via ‘My Team’

Use Novomagic for free
Use Novomagic for free

NovoMagic, a free cloud-based platform to supercharge your after-sales data analysis for publishing.

Use Novomagic for free
Use Novomagic for free

NovoMagic, a free cloud-based platform to supercharge your after-sales data analysis for publishing.

Why Use the Customer Service System (CSS)?

Quick Order online
Quick Order online

You can get quote and apply promotion code in one minute and check out with PO.

Quick Order online
Quick Order online

You can get quote and apply promotion code in one minute and check out with PO.

Mange Project Real-Time 24/7
Mange Project Real-Time 24/7

View the status and deal with the task end to end – from sample pickup to data release.

Mange Project Real-Time 24/7
Mange Project Real-Time 24/7

View the status and deal with the task end to end – from sample pickup to data release.

Share Project with Team
Share Project with Team

Shared functions to manage project/s with your lab members and collaborators via ‘My Team’

Share Project with Team
Share Project with Team

Shared functions to manage project/s with your lab members and collaborators via ‘My Team’

Use Novomagic for free
Use Novomagic for free

NovoMagic, a free cloud-based platform to supercharge your after-sales data analysis for publishing.

Use Novomagic for free
Use Novomagic for free

NovoMagic, a free cloud-based platform to supercharge your after-sales data analysis for publishing.

Manage Your Projects in CSS

Use the Customer Service System to manage quotes, orders, project updates and data delivery in one place.
Access CSS
(Manage Your Projects in CSS)
Access CSS
(Manage Your Projects in CSS)
Privacy PolicyCookie PolicyTerms
banner laptop bg
banner mobile bg

Customer Service System

Manage quotes, orders, updates, and data delivery in one customer portal.

What is the Customer Service System (CSS)?


Novogene’s Customer Service System (CSS) is an online platform that streamlines online order and project management and provides access to all your sequencing projects in one easy-to-access place.Online order, view the sequencing projects, track progress, access reports,place task, collaborate with your team, and obtain other useful information. CSS is designed to make managing your projects intuitive and simple.

Why Use the Customer Service System (CSS)?

Quick Order online
Quick Order online

You can get quote and apply promotion code in one minute and check out with PO.

Quick Order online
Quick Order online

You can get quote and apply promotion code in one minute and check out with PO.

Mange Project Real-Time 24/7
Mange Project Real-Time 24/7

View the status and deal with the task end to end – from sample pickup to data release.

Mange Project Real-Time 24/7
Mange Project Real-Time 24/7

View the status and deal with the task end to end – from sample pickup to data release.

Share Project with Team
Share Project with Team

Shared functions to manage project/s with your lab members and collaborators via ‘My Team’

Share Project with Team
Share Project with Team

Shared functions to manage project/s with your lab members and collaborators via ‘My Team’

Use Novomagic for free
Use Novomagic for free

NovoMagic, a free cloud-based platform to supercharge your after-sales data analysis for publishing.

Use Novomagic for free
Use Novomagic for free

NovoMagic, a free cloud-based platform to supercharge your after-sales data analysis for publishing.

Why Use the Customer Service System (CSS)?

Quick Order online
Quick Order online

You can get quote and apply promotion code in one minute and check out with PO.

Quick Order online
Quick Order online

You can get quote and apply promotion code in one minute and check out with PO.

Mange Project Real-Time 24/7
Mange Project Real-Time 24/7

View the status and deal with the task end to end – from sample pickup to data release.

Mange Project Real-Time 24/7
Mange Project Real-Time 24/7

View the status and deal with the task end to end – from sample pickup to data release.

Share Project with Team
Share Project with Team

Shared functions to manage project/s with your lab members and collaborators via ‘My Team’

Share Project with Team
Share Project with Team

Shared functions to manage project/s with your lab members and collaborators via ‘My Team’

Use Novomagic for free
Use Novomagic for free

NovoMagic, a free cloud-based platform to supercharge your after-sales data analysis for publishing.

Use Novomagic for free
Use Novomagic for free

NovoMagic, a free cloud-based platform to supercharge your after-sales data analysis for publishing.

Manage Your Projects in CSS

Use the Customer Service System to manage quotes, orders, project updates and data delivery in one place.
Access CSS
(Manage Your Projects in CSS)
Access CSS
(Manage Your Projects in CSS)
Privacy PolicyCookie PolicyTerms